PREVO policies
Privacy Notice
Effective August 5, 2026
This notice explains how PREVO Holding LLC and its operating affiliates collect, use, disclose, and protect information associated with our website, enrollment, communications, and services.
Information we collect
We may collect contact, property, access, scheduling, task, communication, signature, IP, payment-status, service-note, equipment, and photograph information. Card and bank details are entered directly with Stripe and are not stored by PREVO.
How we use information
We use information to provide services, schedule and prepare visits, process payments, communicate, maintain records, support safety and quality, prevent misuse, comply with law, and protect rights.
Text messaging
If you expressly opt in, PREVO may send transactional text messages about your Home List and membership. Message frequency varies and message and data rates may apply. You may reply HELP for assistance or STOP to opt out. SMS consent is optional and is not a condition of purchasing membership. Mobile opt-in information and consent records are not sold or shared with third parties for their own marketing or promotional purposes. Communications providers may process this information only as needed to deliver PREVO messages.
Service providers
We may use providers for payments, hosting, communications, storage, analytics, artificial intelligence, security, insurance, and professional advice. PREVO does not sell personal information for money.
Ask PREVO
Questions submitted to Ask PREVO may be processed by an AI service. Do not submit passwords, payment data, alarm codes, medical information, or other highly sensitive data.
Security and choices
We use reasonable safeguards and retain records for operational and legal purposes. You may request eligible access, correction, or deletion.